Strict Refund Policy

For subscription based plans, a full refund will be issued if our agents were not able to resolve even a single issue within the first 15 days of the subscription. If, one or more issues have been resolved, the fees for the Subscription Service will not be refundable. BRILLIANT STAR FOREVER LIMITED, at its sole discretion and a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.

For incident based plans, you will be eligible for refund when any of the following criterions are met:

You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is out of scope for the particular plan
15 days have not passed after the issue was last worked upon by our agent.

Mailing Address:

Company Name: BRILLIANT STAR FOREVER LIMITED
Address: Room No.6 Unit 1201,12/F, Harbour Centre Tower 2, 8 HOK Chenung Street Hung HOM,KL